Ny publikation från Handelsgruppen (Fellesson, M. and Salomonson, N. (2020))
Fellesson, M. and Salomonson, N. (2020). It takes two to interact – Service orientation, emotions and customer phubbing in retail service work, Journal of Retailing and Consumer Services. Vol. 54, doi: 10.1016/j.jretconser.2020.102050